Refund policy

We want all our customers to be happy with their purchases. If you have any issues on receipt of your order, please get in touch so we can initiate a Return or Exchange in line with our Refund Policy as set out below:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

1) We permit Returns and/or Exchanges in the following instances:

• The incorrect product has been delivered to you. 
• The product delivered to you is damaged or defective. 

2) Exceptions / non-returnable items

• Certain types of items cannot be returned, like perishable goods (such as food) and personal care goods (such as beauty products). 
• Please get in touch if you have questions or concerns about your specific item. 
• Unfortunately, we cannot accept returns on sale items or gift cards.
  

3) When a Return and/or Exchange needs to be initiated:

• Returns and/or exchanges need to be initiated within ten days of the product having been delivered to you.

4) The choices you have upon Returning the Product:

• When a product is returned to us you can either:
• Have the amount refunded to you
• Have the product replaced / exchanged

5) How a Return is initiated:

• All returns and/or exchanges shall be initiated by means of an email sent to team@shopquirk.space setting out:
• the reason for the return
• whether you would like a refund or a replacement.

6) Condition of the Product Returned

• To be eligible for a return, your item must be in the same condition that you received it.
• In returning the product to us, the following shall apply. The product needs to be:
• In the original packaging.
• Packaged and wrapped correctly and safely by you.
• You’ll also need the receipt or proof of purchase.

7) Manner of Return

• We will require you to return the product to our offices at the following address: Quirk Space, 2 Kennet Close, Monte Sereno, Somerset West 7130

8) What will happen once a Product is returned

• Once returned and subject to a product inspection, you will either receive a refund or a replacement, as per your preference. 
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at team@shopquirk.space.

9) Product Inspection

• Once returned, and prior to accepting such return, we will be permitted to inspect the product.
• Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.