Frequently Asked Questions

Sorry to hear you are unhappy with your order. We are here to help.

Orders can be returned to us within 10 days of delivery. Just send an email to team@shopquirk.space and let us know the reason for the return and whether you would like to opt for a refund or exchange and we will guide you through the process. 

Please note that we are unfortunately not able to process returns on certain types of products including perishable goods (such as food) and personal care goods (such as beauty products). 

Please refer to our Returns Policy for more information. 

All orders with a value over R1,000 enjoy free shipping.

We charge a flat shipping rate of R135 on all other orders. 

If you are lucky enough to live near our offices in the beautiful Helderberg, we offer an option for free In-store pick up at 2 Kennet Close, Monte Sereno, Somerset West, 7130 (Just select pick up when you are checking out)

Please refer to our Shipping Policy for more information 

We will do our best to get your order out to you as quickly as possible, after all who likes to wait! Our delivery times vary between 3 to 5 business days.

Please note that we will be closing for the holidays on Wednesday the 13th December 2023. Any orders received after 12h30 on Wednesday the 13th December will be disptached when we return on the 27th december 2023. 

In store pick up is also available if you live locally. Please see our shipping policy for more info

We only stock small volumes of our products, so we can see if you love them as much as we do. If an item is out of stock, please drop us an email and let us know that you love it and we will do our best to get it back on the vitual shelves as soon as possible